FAQ
Short answers about orders, payment, shipping and refunds.
How do I order?
Pick a product and variant, add it to the cart, then check out. You need an account so your orders and addresses are saved.
How can I pay?
Payment goes through Midtrans: QRIS, virtual account transfer, e-wallets and other methods shown on the payment page. Pay before the deadline on the order page; after that the order is cancelled automatically.
What does shipping cost and how long?
Shipping cost and arrival estimate are calculated per courier at checkout from weight and address. Once shipped, the tracking number and history show on the order page.
Can I pick up at the store?
Yes, for products from stores that offer pickup. Choose "Pick up at store" at checkout, then show the pickup code from the order page to the staff.
Can I cancel an order?
Yes, as long as it has not shipped. Paid orders are refunded to the bank account or e-wallet you enter.
Item damaged or wrong?
File a complaint from the order page within 3 days after the order arrives, with an uncut unboxing video and at least 2 photos. Start recording while the package is still sealed.
When do I get my money back?
Refunds are sent manually by the store, usually 2-3 days after you enter the account. You get a notification and an email when it is sent.
How do I care for the plant?
Every product page has a care guide: light needs, care level and notes for that plant.